Refund Policy

1. General Rule — No Refunds on Digital Products

All subscriptions and digital licenses sold through Stealth are non-refundable by default. Because our products are delivered digitally and activated immediately upon purchase, we are unable to offer refunds once a subscription has been redeemed or activated.

This policy is consistent with EU Consumer Rights Directive Article 16(m), which provides that the right of withdrawal does not apply to digital content that has already begun delivery with the consumer's prior express consent.

2. Exceptions — When a Refund May Be Considered

We may issue a full or partial refund in the following circumstances, reviewed on a case-by-case basis:

• Duplicate payment: you were charged twice for the same subscription due to a technical error
• Product not delivered: your key or subscription was not activated despite a successful payment, and the issue cannot be resolved within 72 hours
• Prolonged unavailability: the Service is completely unavailable for more than 7 consecutive days without prior notice

Refunds are not issued for:

• Accounts banned for policy violations
• Dissatisfaction with the software after use
• Game bans or game-related consequences
• Forgetting to cancel before a renewal (reseller-managed keys)
• Chargeback or payment dispute attempts — these result in permanent account suspension

3. How to Request a Refund

To request a refund, open a support ticket from your dashboard within 48 hours of your purchase. Include your order details, username, and a clear description of the issue. Requests submitted after 48 hours will generally not be considered.

We aim to respond to all refund requests within 48 hours. Approved refunds are processed via the original payment method and may take 3–7 business days to appear.

4. Chargebacks

Initiating a chargeback or payment dispute without first contacting our support team is considered a violation of our Terms of Service and will result in immediate and permanent account suspension. Please contact us first — we are happy to resolve issues directly.

5. Contact

For refund requests or billing questions, open a support ticket from your dashboard after logging in.